Car Shipping - How to Make a Claim

If your car was delivered with damages from shipping, make specific notes on the “Bill of Lading” and have the driver sign the form before accepting the car. Take pictures to document damages. In case when the car is delivered at night, examine the car under bright lights and bring along a flashlight.

Almost certainly your car will be delivered in the same condition it was dropped off. But if there will be any damages, contact your shipping and insurance companies immediately. Usually you will have no problems if you have carefully inspected your transporter’s insurance policy. And any decent shipping company will want to resolve your complaint as quickly as possible.

In case you feel like you are treated unfairly, you can file a complaint with the Better Business Bureau and any professional organizations the company belongs to. But this is an unlikely situation. Just take some time to research your shipping company and prepare your car for transport properly, and you are almost guaranteed a painless shipping experience.